​

Delivery Location

​

Items offered on our website are only available for delivery to addresses in Canada.  Any shipments outside of Canada are not available at this time.

​

Delivery Time

​

An estimated delivery time will be provided to you at the time of purchase based on the shipping option you chose except on contact lenses.  All contact lens orders are only available in standard shipping and takes approximately 5-7 business days.  Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

 

Unless there are exceptional circumstances, we make every effort to fulfill your order within 24 hours Monday to Friday, except holidays.

 

Please note we do not ship on Saturday & Sundays.

​

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

​

Shipping Cost

​

Shipping costs are based on the order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

​

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

​

Sales tax is charged according to the province or territory to which the item is shipped.

​

Unexpected damage in Transport

​

If there is any damage to the packaging on delivery, contact us immediately at frontdesk@doctoryeng.com.

​

If you have any questions about the delivery and shipment or your order, please contact us at frontdesk@doctoryeng.com.